Shipping Policy
Shipping Policy
Thank you for shopping with Culture. Below you will find information about our shipping process, delivery times, and important details regarding your order.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information where available.
Please note that during peak periods, promotions, or product launches, processing times may be slightly longer.
Shipping Locations
We currently ship to:
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The Netherlands
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United Kingdom
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European Union countries
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Selected international destinations
If your country is not available at checkout, please contact our support team.
Estimated Delivery Times
Delivery times are estimates and may vary depending on your location and shipping carrier.
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Netherlands: 1–3 business days
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United Kingdom: 3–7 business days
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European Union: 3–8 business days
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International: 7–15 business days
Delays may occur due to customs, courier issues, or high shipping volumes.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
From time to time we may offer free shipping promotions, which will be clearly stated on our website.
Customs, Duties & Taxes
For international orders outside the EU or UK, customs duties, import taxes, or handling fees may apply. These charges are determined by your local customs authority and are the responsibility of the customer.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email where available. Please allow up to 24 hours for tracking updates to appear.
Lost or Delayed Shipments
If your package is significantly delayed or appears to be lost, please contact us at our customer support email and we will assist you in resolving the issue with the shipping carrier.
Incorrect Address
Customers are responsible for providing the correct shipping address. If an incorrect address is provided and the order has already been shipped, we cannot guarantee changes or refunds.
If you notice an error in your shipping details, please contact us immediately.